faq
The answers to all your questions
Delivery
Yes, our partner also delivers to Luxembourg.
We deliver everywhere in Belgium, on the requested delivery day! Yes, we do deliver flowers in Walloon Brabantwe deliver flowers to Brussels, we deliver flowers in LiegeWe are in the business of flower delivery in Antwerp ..)
Delivery is invoiced once your bouquet has been selected. The price is usually around €10, to be added to your order.
Our partner delivers on the day you specify in your order. Not the day before or the day after.
Yes, you just need to indicate the desired delivery address when ordering the bouquet. Make sure that the person at this address will be present on the desired day of delivery. Ideally, you should have the bouquet delivered to your place of work, where another person can receive it.
Yes, just indicate your delivery date when ordering the bouquet. You can order several weeks in advance (useful if you don't want to miss an important date, for example ;-)).
Our partner never delivers on weekends or Mondays... with the exception of major holidays such as Mother's Day or the Valentine's Day ;-).
With the exception of public holidays, our partner does not deliver on weekends or Mondays. If a WE or Monday is available in the choice of dates when you make your reservation, take advantage of it, because it's a holiday!
Unfortunately not.
Yes, the packaging is specially designed to keep the bouquet in perfect condition. A system is also used to keep the stems moist in order to guarantee an ultra-fresh bouquet on delivery.
Please contact the after-sales service of our partner Aquarelle: https://www.aquarelle.be/page/nous-ecrire .
Your bouquets of flowers
Yes, the collections presented on our site change frequently to include seasonal flowers.
mademoiselle selects the most beautiful arrangements from our partner Aquarelle. Then, as specialists in floral arrangements and true enthusiasts, they create your bouquet and send it to you.
Yes, mademoiselle is 100% Belgian, whereas most of today's online players are foreign. Our partner, who sends flowers, was originally French, but is now based in Antwerp, Belgium.
Unfortunately this is not possible all year round. However, the question of ecology is not avoided:
- we opt as much as possible for local flowers when they grow locally,
- we give priority to European flowers,
- we optimize deliveries to reduce travel
Subscriptions
We see several advantages to themonthly flower subscription :
- Happiness: it is an ideal gift for oneself or for someone else.
- Flexibility: you can choose the delivery address each month, which can therefore change during the subscription period.
- the price: the subscription formula guarantees you a lower price than our single bouquets (for the same bouquet).
- the easy way: we charge your credit card and automatically send you the bouquet. You will receive an e-mail to let you know when it arrives.
We only offer 3-, 6- or 12-month subscriptions.
No. We guarantee that the price per month announced at the time of subscription will be constant throughout the duration of your subscription.
When you order, you can opt for an automatic monthly debit on your credit card (Visa, Mastercard) or for a direct debit. At the end of the subscription, debits are automatically stopped.
Depending on your subscription date, you will receive bouquets from the current or next collection, as well as the bouquet of the month. Our collections follow the seasons. We can't show you the bouquets of the following collections (it's a surprise ;-)).
My order
Yes, during the ordering process with our partner, a personalized message can be added.
Yes, when creating your order, it is possible to indicate your billing details. If you have any questions on this subject, please contact our partner: [email protected]
Complaint, problems?
If you have any questions, please contact our partner: [email protected]
If you have any questions, please contact our partner: [email protected]
If you have any questions, please contact our partner: [email protected]
If you have any questions, please contact our partner: [email protected]